An organisation that wishes to use this generated template notice should ensure that the policies and processes described align with its own internal procedures and the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Please review this notice carefully and confirm whether it meets the organisation’s legal obligations and operational needs. You may seek legal advice for further assistance or specific regulatory requirements.

DATA PROTECTION NOTICE FOR CUSTOMERS

This Data Protection Notice (“Notice”) sets out the basis on which Ten-GB (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal information of our customers in accordance with the Privacy Act 1988 (Cth). This Notice applies to personal information in our possession or under our control, including that held by service providers acting on our behalf.

PERSONAL INFORMATION

As used in this Notice:
“customer” refers to an individual who (a) has contacted us through any means to enquire about our products or services, or (b) has entered into a contract with us to receive our goods or services.

“personal information” refers to any information or opinion (whether true or not) about an identified individual or an individual who is reasonably identifiable. This may include names, contact details, and other information relevant to service delivery.

COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION

We generally collect personal information directly from you or from your authorised representative. This may include name, email address, phone number, and other information necessary to deliver our services.

We may use your personal information for purposes including:

• Performing obligations in connection with our services;

• Verifying your identity;

• Responding to enquiries or feedback;

• Processing payments;

• Managing your relationship with us;

• Meeting legal and regulatory obligations;

• Communicating with third-party service providers, including those located overseas, who assist us in delivering services;

• Other purposes with your consent or as permitted under law.

We will not use or disclose your personal information for purposes other than those specified without your consent, unless required or authorised by law.

WITHDRAWING YOUR CONSENT

You may withdraw your consent for us to collect, use or disclose your personal information by notifying us in writing. Upon receiving such a request, we will inform you of the consequences, including how it may affect our ability to provide services to you. We aim to process all requests within ten (10) business days.

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

If you wish to access or correct your personal information held by us, you may do so by contacting our Privacy Officer at the contact details provided below. We will respond within a reasonable period, generally within thirty (30) business days. A reasonable administrative fee may apply for access requests.

SECURITY OF PERSONAL INFORMATION

We are committed to protecting your personal information through reasonable administrative, physical, and technical safeguards including but not limited to:

• Secure storage of records;

• Access controls and encryption;

• Anti-virus software and regular system updates;

• Data minimisation and de-identification practices;

• Multi-factor authentication for system access.

Despite our efforts, no transmission of data over the Internet is 100% secure. We continuously review and improve our practices to protect your data.

ACCURACY AND UPDATES

We rely on the accuracy of information you provide. Please let us know if your personal information changes, so we can update our records accordingly.

RETENTION OF PERSONAL INFORMATION

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer required, the information will be securely destroyed or de-identified.

TRANSFER OF PERSONAL INFORMATION OUTSIDE AUSTRALIA

We may disclose personal information to overseas service providers. Where we do, we take reasonable steps to ensure that the overseas recipient complies with Australian privacy standards, or is subject to laws or binding schemes substantially similar to the Australian Privacy Principles.

PRIVACY OFFICER CONTACT DETAILS

For questions, feedback or to make a request concerning your personal information, please contact:

Contact Number: +61 424970429

Email Address: admin@ten-gb.com

CHANGES TO THIS NOTICE

We may update this Notice from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. Continued use of our services after changes are posted constitutes your acceptance of those changes.

Privacy Policy

Your privacy is important to us. It is Ten-GB  policy to respect your privacy regarding any information we may collect from you across our website, https://ten-gb.com.au, and other sites we operate.

We collect personal information only where necessary, by fair and lawful means, and with your knowledge and consent. We explain why we’re collecting it and how it will be used.

We retain data only for as long as needed to provide you services and secure it against loss, theft, or unauthorised access, disclosure, copying, use or modification.

We do not share your personal information with third parties except as required by law.

This site may link to external websites not operated by us. We are not responsible for the content or privacy practices of these third parties.

Your continued use of our website is considered acceptance of our privacy practices. If you have any questions, feel free to contact us.

Effective Date : 29/10/2024
Last Updated  : 29/10/2024